Command center for emergency response
A computer-aided dispatch system built for emergency services from the ground up. End-to-end case management from initial call to resolution, with priority-based incident queuing, automatic unit assignment, and a crew mobile command unit that keeps teams connected in the field.
Request a DemoKey Features
Priority-Based Queuing
Incidents are automatically ranked P1–P3 based on call type, caller input, and resource availability. The highest-priority cases always surface first.
Automatic Unit Assignment
The system recommends the nearest available units based on live GPS data from ZenTrack, skill profiles, and current workload — with one-click confirmation.
End-to-End Case Management
Track every incident from first call through dispatch, en route, on scene, and resolution. Full audit trail with timestamps, notes, and crew activity log.
Mobile Command Unit
Field crews receive real-time incident updates, route guidance, and can update status from a ruggedised mobile app — keeping command and field perfectly in sync.
Multi-Agency Coordination
Share incidents and resource status with partner agencies in real time. Coordinate fire, ambulance, and police response from a single unified command view.
Real-Time Dashboards
Shift commanders see live unit status, active incidents, average response times, and capacity at a glance. Configurable widgets for every command role.
Ready to modernize your emergency services?
Get in touch to schedule a demo and see how Zen IT can transform your operations.
Contact Us